Voyage Claims Advisor
The Role
Job Purpose
The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defence, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.
The Voyage Claims Advisor will typically be:
Assigned to a less complex desk involving:
Few Multi-Desk (combi) cargoes involving different traders
Few deviations/ standard deviations on returning deal structure
Less challenging business partners and customers
Dem desks; Chemfeeds vessels and barge demurrage on all desks, PDE desks; Chemfeeds, LPG, Baseoil, Canada and Fuel Oil -> less complex operations, smaller quantities with less likely demurrage impact operational complexity, less contractual variation and challenges, less multi event voyages
Accountabilities
Manage a claims portfolio while setting daily prioritizations
Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)
Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed
Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed
Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell
Ensure timely recovery of claims
Ensure payment of agreed cost claims when needed
Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure
Ensure all claim activities are correctly reflected in financial and trading systems including the P&L
Support your line manager in understanding your portfolio position and support system clean-ups and reflection projects to guarantee data cleanliness
Learn root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements
Follow internal guideline on escalation to Team lead, Commercial Ops and Traders
Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims
Follow internal procedures for approval of payments and settlements
Use a continuous improve mind-set to support process improvements
Take ownership for safety, compliance and audit readiness
Support internal projects and support trainings where needed
Job Requirements
Able to work one scope and backup one other individual in the team without comprehensive training being required
Develop the ability to predict problems and propose future remedies
Develop the ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure.
Advantages
Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)
Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process
Evidenced ability to suggest process improvements and ways of reducing exposure
Evidenced commercial ability that is aligned with the goals and objectives of the business partner
Evidenced ability to work independently with a moderate amount of guidance
Evidence of good relationship building skills
Maritime / Legal / Sales / Claims background
Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO
Claims handling experience
Commercial experience
Knowledge of Shipping and/or Trading and Supply
Spanish or Portuguese language skills for working with Latin America counterparties
Leadership Attributes
Authenticity
Act with personal integrity and transparency
Curious, eager to learn and express own view with humility
Growth
Embrace and adapt to change
Mindful of impact of own behaviour on Shell’s reputation
Collaboration
Establish strong working relationships with individual stakeholders
Listen to understand customer needs and perspectives
Performance
Work for the good of the team, support other team members to deliver
Understand how Shell generates value and makes money
Job Competency Profile
Value Chain Management and E2E Profitability – Knowledge
Compliance Control and Risk Management – Knowledge
Supply Chain Contracts and Negotiation – Knowledge
Supply Chain Customer Service – Knowledge
Trading Operation and Documentations – Knowledge
Application Usage - Tools/ Systems / Platforms - Skill
Commercial agility - Knowledge
Analyses and Solves Problems - Skill
Attention to Detail - Mastery
Communicates and Persuades - Skill
Team Working - Skill
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.
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Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.
To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
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Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.